---
title: My product was damaged or missing hardware upon arrival. What should I do?
description: "If you purchased your product online at thesnowcaster.com, please [get in touch with us here](https://share.hsforms.com/1bzM0q-pURLS6mdYXEPLPpA4z8jn). Make sure you have your order number handy! You must contact that company directly if you purchased your product online at Amazon.com or another e-Commerce…"
url: "https://thesnowcaster.com/docs/my-product-was-damaged-or-missing-hardware-upon-arrival-what-should-i-do/"
updated: "2023-08-16"
category: FAQ
---

# My product was damaged or missing hardware upon arrival. What should I do?

If you purchased your product online at thesnowcaster.com, please [get in touch with us here](https://share.hsforms.com/1bzM0q-pURLS6mdYXEPLPpA4z8jn). Make sure you have your order number handy!

You must contact that company directly if you purchased your product online at Amazon.com or another e-Commerce distributor of TheSnowcaster. It is the responsibility of the selling company to handle the replacement of damaged or missing hardware.